Terms and Conditions

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1. Language and Legal Applicability

The English version of these Terms and Conditions is the original and legally binding document.
In the event of any discrepancy or dispute between the English version and any translation, the English version shall prevail, unless otherwise required by applicable local law.

General Terms of Use

2. Contractual Relationship

Unless otherwise expressly stated, Gooflys by Touristz Travel & Tourism LLC (hereinafter referred to as “the Operator”) acts solely as an authorized agent for third-party providers and distributors in relation to all travel products and services offered on this website.

When you make a booking or purchase through Gooflys.com, you are entering into a legally binding contract (“the Contract”) with the respective third-party service provider(s) or distributor(s), and not directly with the Operator, unless otherwise stated.

By completing a booking or purchase, you:

  • Confirm your legal capacity to enter into binding agreements;
  • Acknowledge that all transactions made electronically on this website are valid and enforceable; and
  • Agree not to submit any booking or order without genuine intent to complete the transaction.

You are solely responsible for ensuring that your activities comply with all applicable laws, regulations, and travel requirements.

3. Booking Accuracy

You are entirely responsible for verifying that all details in your booking—including passenger names, travel dates, destinations, flight times, and other particulars—are accurate before making payment.

The Operator and its affiliates shall rely on the information provided by you and shall not be held liable for any losses, errors, or inconvenience resulting from incorrect or incomplete details entered at the time of booking.

4. Third-Party Service Providers

All bookings are subject to the individual terms and conditions of the respective travel service providers, including but not limited to airlines, hotels, car rental companies, insurance providers, and cruise operators.
These may include conditions relating to:

  • Carriage or service rules
  • Refund and cancellation policies
  • Change and amendment fees
  • Liability limitations

You agree to be bound by and comply with all such provider-specific terms in addition to these general Terms and Conditions.

5. Role and Liability of the Operator

Gooflys by Touristz Travel & Tourism LLC functions as a facilitator between you and the travel service provider.
The Operator is not responsible or liable for:

  • Non-fulfillment or partial fulfillment of services by airlines, hotels, or other vendors;
  • Flight delays, schedule changes, cancellations, or overbookings;
  • Errors or omissions on the part of third-party service providers; or
  • Acts of negligence, misconduct, or failure to deliver by the third-party suppliers.

In all such cases, your legal recourse shall be directly against the respective service provider as per their terms.

6. Booking Fulfillment and Processing

All confirmed bookings require fulfillment through ticketing, vouchers, or other documentation.
Fulfillment is managed by our Customer Care Department and is subject to specific processing timelines based on the type of service booked.

Each travel product may carry unique conditions, restrictions, and delivery schedules, which will be communicated to you upon confirmation.

7. Non-Fulfillment of Services

If a product or service becomes unavailable or cannot be fulfilled after payment but before travel commencement, the Operator’s liability is limited solely to refunding the unused portion of the payment collected.
The Operator shall not be held liable for any consequential damages, indirect losses, or additional expenses incurred as a result of such unavailability.

8. Product-Specific Terms

Certain services or promotional offers may carry additional special terms or limitations.
It is your responsibility to review and understand these before completing the purchase.

In case of conflict between these general Terms and the terms of a specific product or service, the specific terms shall prevail.

Except as required under UAE law, all services and materials on this site are provided on an “as is” and “as available” basis.
Gooflys and its affiliates make no warranties or representations regarding accuracy, completeness, or suitability for a specific purpose.

9. Website Security and Viruses

While Gooflys maintains industry-standard digital security measures, it does not guarantee that this website, its servers, or any communications sent are free from viruses or harmful code.
You are responsible for using adequate virus protection software before accessing or downloading any material from the website.

In territories where such exclusions are prohibited, this clause shall apply only to the maximum extent permitted by law.

10. Statutory Warranties and Limitations

Certain laws may imply warranties or conditions that cannot be excluded.
In such cases, the Operator’s liability will be limited, at its discretion, to:

  • For goods: replacement or payment for replacement of the goods, or repair.
  • For services: re-supply of services or payment for re-performance.

No other warranties, express or implied, are provided beyond those required by law.

11. System and Data Integrity

The Operator is not responsible for any technical issues, system outages, or data losses that occur due to use of this site or third-party interference.
You agree that you use the website at your own risk.

12. Limitation of Liability

To the fullest extent permitted by law, Gooflys by Touristz Travel & Tourism LLC shall not be liable for:

  • Any indirect, incidental, punitive, or consequential damages;
  • Loss of profits, data, goodwill, or opportunity;
  • Damages arising from use, misuse, or inability to use the site or its services;
  • Delays, errors, or interruptions in service, whether or not advised of possible damages.

This limitation applies regardless of the legal theory—contract, tort, negligence, or otherwise—on which the claim is based.

13. External Links and Third-Party Content

This website may contain links to external websites operated by third parties.
These links are provided for your convenience only and do not imply endorsement or control by the Operator.
Gooflys is not responsible for the content, privacy policies, or accuracy of any third-party website accessed through our platform.
You access these sites at your own discretion and risk.

14. Linking to Gooflys.com

No external website may link to or frame any page of this site without prior written consent from Gooflys by Touristz Travel & Tourism LLC.
Unauthorized deep-linking, mirroring, or replication of content is strictly prohibited.
The Operator reserves the right to withdraw linking permission at any time without notice.

15. Data Protection and Privacy

We value and respect your privacy.
All personal information provided through this website will be handled in accordance with our Privacy Policy, which outlines how your data is collected, used, stored, and protected in compliance with UAE Data Protection Regulations.

16. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates.
Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

17. Entire Agreement

These Terms and Conditions, together with any supplementary policies or specific product terms, constitute the entire agreement between you and Gooflys by Touristz Travel & Tourism LLC and supersede any prior understandings or agreements.
Any modification or amendment will be effective only when published on this website or provided to you in writing.

18. Acceptance of Terms

By accessing, browsing, or using this website or any Gooflys services, you confirm that you have read, understood, and agreed to these Terms and Conditions in full.
If you do not agree with any clause, please refrain from using our website and related services.